A leaflet in the What Matters to You? series. Patient safety stories offer “a human side to patient safety work” in which the patient voice and staff experiences are central to understanding quality and levels of care.
Stories offer practitioners the opportunity to reflect on experiences, build on exemplary practices and to improve the understanding of human factors in reducing harm and error. Using the power of emotive narrative, staff can disseminate patient safety experiences amongst peers, NHS Board leaders, and teams.
